As the established and preeminent authentic luxury marketplace from Indonesia, HuntStreet provides a safe and trusted environment for our members to buy and sell their pre-owned luxury fashion items. For buyers, be spoilt with choices on our user-friendly platform where you can find thousands of highly curated luxury and contemporary designer items to call your own! To shop, simply visit our website. Once there, you can easily browse by major categories or shop by your favourite brand or directly input your desired item in the search field for immediate filtering of items available for sale. All listings on our platform will have the key item information needed for you to assess and compare. However, you can always request for more information from a seller for a specific item for sale through our Customer Service team if desired. We will obtain the necessary information from the seller for you to make an informed decision. Once you have decided to purchase an item, simply add it to your HuntStreet Bag and follow the onscreen instructions for a smooth checkout. When you have completed your check out, an email order confirmation will also be sent to your registered email account for your records. HuntStreet will then work with the seller and assist with the delivery fulfillment of your order.

As a marketplace, HuntStreet serves as an independent platform where we connect sellers who wish to sell their preowned or new luxury items to prospective buyers looking to buy luxury items. While we have a strict Anti-Counterfeit Policy in place, HuntStreet is not affliated with, nor sponsored by, any of the brands featured for sale on our platform. All intellectual property, trademarks and copyright remain the sole property of their respective brand owners and HuntStreet, in no way, claims to be associated with any of these brands nor do we proclaim - on behalf of the brand owners - to guarantee the authenticity on any item sold on our platform. All items sold on our marketplace platform will still go through a stringent process of quality control and verification checks to ensure that items are indeed as represented by the seller in their listing. As the leading and largest luxury resale platform in Indonesia with over tens of thousands of satisfied customers, we pride ourselves in our ability to offer a platform where our buyers and sellers feel safe and assured for their luxury fashion needs. Our team of experienced in-house experts have the industry know-how and is also well-equipped with the tools and technology to detect counterfeit items.

All items sold on HuntStreet are subject to a stringent verification and quality control process by our team of in-house experts and aided by high-end authentication technology.

In the unlikely event that you find any significant misrepresentation issues with the item received, you have a 2-day Buyer Protection period upon receipt of item to flag a complaint. Our Quality Control team will then further investigate your complaint and issue a refund if your claim is verified.

The following complaints is covered under the Buyer Protection:

1.       Incorrect item shipped
2.       Item is not authentic (written proof from brand principals or a Letter of Evidence from Entrupy)
3.       Item is significantly not as described (i.e., style, colour, size, obvious defects not noted in HuntStreet listing)
If no claim is made within 2 days of receipt of item, the earnings held in escrow will be released to the seller. Once payment has been released, all sales are final and no returns/exchange nor refunds will be provided.

Items that do not fit or are not suited to your taste (i.e. change of mind) are NOT covered under the Buyer Protection policy.

For Singapore buyers, HuntStreet accepts online payments via major credit cards (Visa and MasterCard), PayNow, and direct bank transfer.

We have a dedicated Customer Service representative in Singapore who is ready to assist you during the operational hours of Monday - Saturday between 10am to 6pm. You can contact our Customer Service at +65 9299 8806 or through email at sg@huntstreet.com.

All listings on our platform will have the key item information needed for you to assess and compare. However, you can always request for more information from a seller for a specific item for sale through our Customer Service team via email sg@huntstreet.com or WhatsApp us at 9299 8806 if desired. We will obtain the necessary information from the seller for you to make an informed decision.

DOMESTIC SHIPMENTS

We offer free express delivery for all domestic orders above SGD 250 (on local items based in Singapore). For orders below SGD 250, a delivery fee of SGD 30 applies. Orders for local items placed before 3:00 PM will be processed by the next working day. Express delivery orders will be shipped via same-day courier service.

INTERNATIONAL ITEMS

Note: If an item you are purchasing is marked as an "International Item," it is located in our showroom in Jakarta, Indonesia.

All international items will be prepared and dispatched from our Indonesian warehouse within 1–2 working days, following quality control checks and inspection. HuntStreet ships to Singapore via DHL.

A flat international shipping fee of SGD 50 per order will apply, along with insurance charges amounting to 2% of the item(s) value (subject to a minimum insurance fee of SGD 15, as levied by DHL). These charges will be automatically added at checkout.

Delivery of international shipments typically takes 3–5 working days, excluding potential delays from the freight forwarding service.

Please note:

Prevailing GST is payable by the customer for all international purchases above SGD 400.
Under-declaration of item value is not permitted for legal reasons.
Duties and taxes will be calculated and collected by the freight agent on behalf of the local authorities.
If duties and taxes are not paid and the package is returned to HuntStreet, the customer is responsible for the return shipping cost.
Some items may not be eligible for international shipment to Singapore.
For any questions, please contact us at sg@huntstreet.com or WhatsApp us at ‪+65 9299 8806‬.

SELF-COLLECTION

Customers may opt to collect their orders from our store at:

HuntStreet Singapore
#01-70, Millenia Walk
9 Raffles Boulevard
Singapore 039596

Operating Hours: Monday to Saturday, 11:00 AM – 6:00 PM
(Closed on Sundays and Public Holidays)

All self-collection orders must be picked up within 2 working days of the email notification. If the order is not collected within this period, the item will no longer be eligible for return or refund, under any circumstances.

Please note: Self-collection in Singapore is not available for international items located in Indonesia.

Should you need to change your delivery address upon placing your order, you may do so by notifying our Customer Service Team immediately via WhatsApp at +65 9299 8806 or email us at sg@huntstreet.com. IMPORTANT: Changes to delivery address can be arranged with sufficient notice. However, please be advised that we are unable to make any changes once your item has been dispatched. Huntstreet is not liable for your package, in the event of a non-delivery or delivery to addresses that you might have wrongly indicated. Kindly double check your inputted shipping address prior to confirming your order.

You can easily track your order via your Dashboard under "My Orders" to find out the status of your package. Our robust interface allows you to track each step of your purchased item - from the time of purchase, to shipment preparation, quality control checks and the last-mile delivery to you. You will also receive an email notification when the package is en-route to you.

HuntStreet does not accept returns, as all purchases are considered final sale. However, if you're not fully satisfied with your purchase, you’re welcome to relist the item for sale with us.

Should your order ever have to be cancelled for unforeseen circumstances, refund to the buyer will be processed within 24 hours (excluding weekends and Public Holidays). Buyers who use credit/debit card payments for the initial payment will have their refunds automatically returned to the same card. Depending on your respective financial service institution, your refund may take up to 14 working days to be reflected in your account.